Terms & Conditions
1. Acceptance of Terms
By using our service you agree to be bound by these Terms. We reserve the right to update these terms at any time.
2. Services Overview
- Tap Cards — customised NFC cards linking customers to your Google Business Profile reviews
- Monthly Review Report — monthly analysis of your Google reviews
3. User Eligibility
You must be 18 or over and authorised to represent the business on whose behalf you are registering.
4. Account Registration
- Provide accurate and complete information
- Maintain the confidentiality of your password
- Notify us promptly of any unauthorised use of your account
5. Google API Integration
By using our service you authorise us to:
- Access your Google Business Profile
- Retrieve and analyse your reviews
- Use review data for the purposes of preparing your monthly reports
You may revoke this access at any time via your Google account settings.
6. Tap Cards
A. Product Description
Physical products encoded with NFC technology that direct users to your Google Business Profile review page when scanned.
B. Product Ownership
Upon purchase and payment, you own the physical Tap cards. However, the underlying technology, encoding, and design remain our intellectual property. You may not reverse-engineer, duplicate, or copy the card technology.
The redirect functionality of your Tap Card is dependent on maintaining an active subscription. If your subscription lapses or is cancelled, the redirect will be deactivated and the card will cease to function until the subscription is reinstated.
C. Acceptable Use
- Cards must be used for legitimate business purposes only
- No fraudulent use or solicitation of fake reviews
- No violation of Google's terms of service
7. Subscription Service
A. Monthly Reports
Monthly review reports are uploaded to your client dashboard at the first of every month.
B. Subscription Fees
Fees are billed monthly. Prices may change with 30 days' notice.
C. Billing
Billing occurs automatically on your renewal date. You are responsible for maintaining current payment information.
8. Payment Terms
- All prices are in GBP
- Payments are processed via Stripe
- Taxes apply where applicable
- Failed payments may result in service suspension
9. Refunds and Cancellation
A. Review Cards
No refunds are available after delivery. Limited replacement cards may be available in cases of manufacturing defect.
B. Subscription
You may cancel at any time. Upon cancellation:
- Service ends at the end of your current billing period
- No refunds are issued for partial months
- You will no longer receive monthly reports after your final billing period
- Your Tap Card redirect will be deactivated
To cancel, log into your account or contact office@tapreviewmanagement.co.uk.
10. Intellectual Property
We own all intellectual property rights in our website, platform, report templates, and analysis methods.
11. Warranties and Disclaimers
A. Service Availability
We strive for maximum uptime but make no guarantee of uninterrupted service.
B. Review Analysis
Reports are provided for informational purposes only. We do not guarantee specific business outcomes.
C. Tap Card Performance
We are responsible for ensuring cards are in working order on dispatch but are not liable for damage caused by water, heat, physical impact, or misuse.
D. Disclaimer
Services are provided "AS IS" without warranties of any kind, express or implied.
12. Limitation of Liability
We are not liable for lost profits, indirect damages, or data loss. Our total liability is limited to the amount you have paid us in the 12 months preceding the claim.
13. Prohibited Conduct
- No illegal activity or fraud
- No solicitation of fake reviews
- No hacking or unauthorised system access
- No reverse-engineering of card technology or platform software
14. Termination
We may terminate accounts for Terms violations, illegal activity, or persistent payment failures.
15. Data and Content
You are responsible for all data and content you provide or authorise us to access on your behalf.
16. Google API Compliance
Your use of our service is subject to Google's terms of service. We are not responsible for changes to the Google API or their impact on our service.
17. Changes to Terms
We will notify you of material changes via email or by posting updated terms on this page.
18. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
19. Dispute Resolution
Please contact us in the first instance. If the dispute is unresolved within 30 days, you may pursue any legal remedies available to you. We encourage alternative dispute resolution where possible.
20. Contact
office@tapreviewmanagement.co.uk
21. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
22. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Tap Review Management.